HELP & SUPPORT
A real person, when you need one.
Tap the chat button at the bottom of the screen and tell us your device. We stay with you until the picture plays.
SETUP
Setting up a device
Step by step for Firestick, smart TVs, Android TV, phones and computers. Open the installation guide.
LOGIN
Login not working
- Type the username and password exactly, no spaces.
- Check the server address starts with http://.
- Make sure no other TV is using the same login.
PICTURE
Freezing or buffering
- Restart your router and the device.
- Use a network cable or 5 GHz Wi-Fi.
- On a Firestick, try the 7 buffering fixes.
Common questions
I paid but haven’t received my login.
Logins are sent automatically once the payment clears, usually within 15 minutes. Look in spam and promotions, then open the chat with the email you used.
Can I use my login on a new device?
Yes. Install the app on the new device and log in. Keep to the number of TVs on your plan at the same time.
How do I add more TVs?
Choose a plan for 2 to 5 TVs on the plans page, or ask us on chat and we help you switch.
The TV guide times are an hour off.
Open your player’s settings and adjust the EPG time offset. It usually happens after a clock change.
My trial says expired.
The 4 hours start when the login is created. You can take a second trial another day, or choose a plan.
How do I renew?
Choose a plan with the same email. Plans never renew by themselves, so nothing happens until you do.